General Terms and Conditions of Business

The general terms and conditions of business for the online store: https://mysterycups.com are compiled in accordance with the Consumer Protection Act (ZVPot), the Consumer Protection against Unfair Commercial Practices Act (ZVPNPP), and the Electronic Commerce Market Act (ZEPT), as well as international codes for e-commerce. The online store: https://mysterycups.com is an information system designed for the presentation and sale of products to the user. It is managed by the company Mystery Things d.o.o., hereinafter referred to as the provider. The user is the person who uses the system, i.e., the customer in the online store. The general terms and conditions cover the operation of the online store: https://mysterycups.com, user rights, and the business relationship between the provider and the user/customer. The contents accessible to users of this website are creations protected as copyrighted works in accordance with the provisions of the Copyright and Related Rights Act (Ur. l. RS, 21/1995 and amendments) and other applicable regulations. The holder of the copyright and any other rights to these copyrighted works is the company Mystery Things d.o.o. Without the express written permission of Mystery Things d.o.o., users of the website https://mysterycups.com are not allowed to reproduce, distribute, transmit, perform, display, or otherwise publicly communicate the copyrighted works contained on this website.

Protection of Personal Data: We are committed to the permanent protection of all personal data of the customer (user) entered at the time of purchase (name, surname, address, post, phone, email) and to maintaining documentation of communication with them. Personal data about the customer will be used exclusively for the purpose of fulfilling the order (sending newsletters, offers, invoices) and other necessary communication. Under no circumstances will we pass on the customer's data to unauthorized or third parties. If the customer (user) wishes to edit or delete their data from our list, they can notify us at the email address: info@mystery.si or send a written request by mail to the address: Mystery Things d.o.o., Nova pot 127h, 1351 Brezovica.

Prices: All prices of our products are clearly displayed, with VAT included in all quoted item prices. The provider reserves the right to change prices daily unless otherwise stated. The prices listed on the website do not include shipping costs. Prices are valid at the time of order placement and do not have a predetermined validity. Prices are valid if payment is made according to the specified payment methods and conditions.

Discount Code: The discount code provides various benefits when purchasing and is time-limited. You can find an active discount code in our newsletters or other media. Discount codes DO NOT add up unless otherwise stated.

How to Use a Discount Code? A discount code is a word (phrase, combination of letters and numbers, etc.) that you enter as a registered user in the first step of the online purchase. After clicking "Apply," the discount or benefit is immediately applied.

Purchase Process:

1. Order received. After placing an order, the customer receives a notification via email that the order has been received. At this stage, the customer has one hour to cancel the order. Comprehensive information about the status and content of the order is always available on the provider's website.
2. Order confirmed. If the customer does not cancel the order, it proceeds to further processing, where the provider reviews, checks the availability of the ordered items, and confirms or rejects the order with a reason. The provider may call the customer on their contact phone number to verify data or ensure accurate delivery. For the delivery of goods not in the provider's own warehouse, the provider relies solely on the delivery by the provider's supplier and the time it takes for the supplier to deliver the goods to the provider. The provider will keep the customer informed via email about the latest information regarding the delivery of goods. If the delivery period is very long and the customer does not wish to wait, they can inform the provider, who will remove the item from the order and return any payments made, or deliver the remaining items in the order based on the customer's choice or cancel the entire order. The provider accepts no responsibility for any damage caused by longer delivery times or the non-delivery of goods not in the provider's own warehouse.
3. Goods dispatched. The provider prepares, dispatches, and informs the customer via email about the shipment within the agreed timeframe. The provider also informs the customer about the return policy and where to turn in case of delayed delivery or a complaint.

Payment Methods: The customer can choose between the following payment methods:

• Cash on delivery
• Proforma invoice
• PayPal

Delivery: All orders in the online store https://mysterycups.com are delivered by our contractual partner GLS. Ordered goods will be handed over to the delivery partner within three working days. If this is not possible due to special circumstances, we will inform the customer and arrange otherwise. If the product is no longer in stock at the time of ordering, the delivery time is extended by 14 working days.

Shipping Costs:

• For purchases of products valued up to 45 EUR, a shipping fee of 3 EUR is charged.
• For purchases of products valued over 45 EUR, shipping is free.

The stated shipping costs apply to domestic traffic within Slovenia.

Right to Withdraw from Purchase, Return of Goods: Article 43.č of ZVPot (Official Gazette RS, No. 126/07) states: The consumer has 14 days to inform the seller of their withdrawal from the contract without needing to provide a reason. The consumer must return the goods within the following 14 days from the withdrawal notice at their own expense. It is also considered a withdrawal from the contract if the consumer returns the received goods within the withdrawal period (14 days) without a specific withdrawal notice.

The only cost to the consumer related to the withdrawal from the contract is the direct cost of returning the goods. The consumer must return the goods to the company no later than fourteen (14) days from the withdrawal notice. If the consumer has withdrawn from the contract, the company must return all payments made. The company must make the payment refund as soon as possible, but no later than 14 days after receiving the withdrawal notice.

The company returns the received payments to the consumer using the same payment method used by the consumer (most commonly by payment to a transaction account), unless the consumer explicitly requested the use of a different payment method and if the consumer does not incur any costs due to this.

In the case of mechanical damage not caused by improper handling by the customer, complaints are considered. All other potential irregularities or complaints are carefully resolved in cooperation with the customer in the best possible way and solution for them.

Written complaints and grievances can be addressed to our email address info@mystery.si. The sender always bears the shipping costs unless otherwise agreed in advance. Cash-on-delivery shipments are not accepted!

Material Defects: A defect is considered material:

• if the item does not have the characteristics necessary for its normal use or traffic;
• if the item does not have the characteristics necessary for the specific use for which the buyer is buying it, which was known or should have been known to the seller;
• if the item does not have the characteristics and virtues explicitly or tacitly agreed upon or prescribed;
• if the seller delivered an item that does not match the sample or model, unless the sample or model was shown only for notification.

The suitability of the item is checked with another, faultless item of the same type, as well as with the manufacturer's statements or indications on the item itself.

The consumer can exercise their rights regarding a material defect if they notify the seller of the defect within two months from the day the defect was discovered. The consumer must describe the defect in detail in the defect notice and allow the seller to inspect the item.

The buyer must notify us of any material defect along with a detailed description within two months and simultaneously allow an inspection of the item.

The right to assert material defects on the item is more precisely regulated by the provisions of the Consumer Protection Act.

The seller is not responsible for material defects on the goods that appear after two years have passed since the item was delivered.

It is considered that the defect on the item existed at the time of delivery if it appears within six months of delivery.

Consumer rights expire two years from the day the seller was notified of the material defect.

Communication: The provider will contact the user through remote communication means only if the user explicitly does not object to this. Advertising emails will contain the following components: they will be clearly and unambiguously marked as advertising messages, the sender will be clearly visible, various promotions, promotions, and other marketing techniques will be marked as such. The terms of participation in them will also be clearly defined, the method of unsubscribing from receiving advertising messages will be clearly presented, and the provider will explicitly respect the user's wish not to receive advertising messages.

Complaints: The customer can complain about the goods if they do not have the properties explicitly promised by the seller, if the seller sent the wrong products, in the wrong quantity, color, or otherwise deviated from the customer's order. The customer can complain about the goods within 8 days of purchase and demand an immediate replacement for an identical, faultless item, or within the legally prescribed period and under the conditions for exercising complaints regarding a material defect. In case of a complaint, the customer, in accordance with legal restrictions, can demand the replacement of the item, its repair, or a refund of the purchase price. In the latter case, the seller reserves the right to charge rent according to the current price list for the time the customer used the goods, but no more than the amount by which the market value of the item decreased during use. The customer can return the goods for complaint by bringing them personally or returning them by mail at the seller's expense and by prior arrangement with the seller. If you want to return the goods at our expense, you must arrange this with a representative of Mystery Things d.o.o., who will send a courier to your address to collect the goods. Another way of returning at our expense is not possible. Cash-on-delivery shipments are not accepted!

Return of Damaged Shipments: In case the package is physically damaged, lacks content, or shows signs of opening, the customer must initiate a complaint procedure at the Post of Slovenia. You do this by bringing the package to the nearest post office in the same condition as you received it (without adding or removing anything) and filling out a complaint form. Together with the Post of Slovenia, we will ensure that the complaint is resolved as soon as possible.

Disclaimer: The provider strives to ensure the timeliness and accuracy of the information published on its pages to the best of its ability. However, the properties of the items, the delivery period, or the price can change so quickly that the provider fails to correct the information on the web pages. In such a case, the provider will inform the customer of the changes and allow them to withdraw from the order or replace the ordered item. The provider reserves the right to change the terms of business at any time and in any way, regardless of the reason and without prior notice.

Complaints and Disputes: The provider respects the applicable consumer protection legislation. The provider strives to fulfill its duty to establish an effective complaints handling system. A complaint can be submitted via the email address info@mystery.si. The complaint handling procedure is confidential. The provider is aware that a key feature of consumer disputes, at least as far as judicial resolution is concerned, is the disproportion between the economic value of the claim and the costs arising from the resolution of the dispute itself. This is also the main obstacle to the consumer initiating the dispute before the court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.

Out-of-Court Settlement of Consumer Disputes: Mystery Things d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer could initiate under the Out-of-Court Settlement of Consumer Disputes Act.

Link to the online consumer dispute resolution platform (ODR): ODR Platform

The regulation is derived from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and Council on Online Dispute Resolution for Consumer Disputes and the amendment of Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

Newsletter Subscription: By subscribing to the newsletter, the applicant agrees that the personal data provided when subscribing to the newsletter will be used or processed for sending messages related to the provider's business (promotions, news, advertising messages, newsletters, etc.) to their email address.

The applicant can withdraw this consent for the newsletter subscription at any time in writing. The withdrawal can be made on the provider's website in the newsletter subscription section, where the applicant enters their name, surname, and email address to which they receive the newsletter, confirming everything by pressing the "unsubscribe" button. The withdrawal can also be sent to the provider's address Mystery Things d.o.o., or to the email address: info@mystery.si.

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Brezovica, dated 1.8.2024

Mystery Things d.o.o.